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Returns Policy

Customer Satisfaction Is Our Priority.

We are serious about delivering the best online experience, if you have any concern with your order please contact us immediately. We are here to help! 

 

100% Satisfaction Guarantee

If you are unhappy with an item for any reason we will gladly accept unworn product in it's original packaging for full refund within 30 days from the date you received it. 

Faulty Or Wronlgy Shipped Items

For all faulty, damaged or wrongly shipped items please notify us in writing within 7 days of receipt of purchase stating product concerns and intent to return for a refund or exchange.

Please send your notice to- Enquiries@fivepmdistribution.com

One of our team will contact you via email and provide you with a 'Returns Form' and a 'Return Shipping Label' link. 

For your convenience we provide two methods to create your return shipping label.

  1. Paperless- Scan a QR code (provided)  and print a return label in store and email your ‘Returns Form’ to: enquiries@fivepmdistribution.com
  2. Print your own label- A label will be created for you to print at home and attach to your parcel. Please ensure you print the ‘Returns Form’ and send with your parcel.

Products must be returned ( see product conditions below ) to Fivepm Distribution Pty Ltd within 10 days of receipt of purchase.

Products must be in original 'as new' condition. All packaging as new and in tact. Apparel to be unworn with tags attached

Fivepm Distribution Pty Ltd reserves the right to refuse a refund or exchange if the products do not meet the above criteria.

Custom Orders

Custom orders ( including customizer service ) are not eligible for a refund or store credit unless found faulty or the item was wrongly shipped. Exchange will be considered and assessed on a case by case basis which may include further advice from the original manufacturer and or supplier if applicable.

Sale Items

Sale items are final and not eligible for a refund unless damage is evident that was not described prior to sale transaction. A store credit may be considered- this is assessed on a case by case basis.

Returns Shipping

Shipping to our mailing address is the responsibility of the purchaser and is non refundable for exchange items and satisfaction guarantees.

In some cases where an item is wrongly shipped we may accept costs incurred if we are found to be at fault, this is assessed on a case by case basis.

Refund Processing

Once items are received back to our warehouse, we will process the refund/ credit within 1-3 business days to your payment gateway less any transaction fees applicable.

Mailing Address:

Fivepm Distribution Pty Ltd

PO Box 3165

Tarragindi, Qld , 4121

Australia

Your feedback is valued! We take pride in our customer service experience and will always strive to provide the best experience for our customers.

-The Team

Fivepm Distribution